Privacy Policy

Last updated April 24, 2025

Introduction

212Sports is committed to safeguarding the privacy and security of the personal data of all users of its platform, including athletes, clubs, coaches, partners, and participants in events. The processing of personal data is carried out in accordance with the provisions of Moroccan Law No. 09-08 relating to the protection of individuals with regard to the processing of personal data. This policy outlines how we collect, use, store, share, and secure your personal information when you use our platform through the mobile application, website, or when interacting with our services or those of our partners. By using the platform, you acknowledge that you have read this policy and agree to its terms.

Scope of the Privacy Policy

This policy applies to all users of the 212Sports platform:

  • Members (athlete users)
  • Partners (clubs, coaches, event organizers)
  • Any entity interacting with our digital or on-site services

This policy does not apply to third-party websites or services that may appear through links or integrations within our platform.

Data We Collect

Identity Data

  • Full name
  • Email address
  • Phone number
  • Profile picture
  • Login data and passwords (encrypted)

Activities and Bookings Data

  • Records of booked sessions and activities
  • Payment details (securely processed by third-party providers)
  • Billing receipts and subscription details
  • Ratings and interactions with activities

Location Data

  • Real-time geographic location (for directions or nearby activities)
  • Locations of clubs and events you visit

Device and Connection Data

  • IP address
  • Device type and operating system
  • Connection type (Wi-Fi/mobile network)
  • Cookies and in-app user activity

Purposes of Data Use

We use your personal data for:

  • Service Provision: Enabling users to discover, book, and participate in sports activities
  • Account Management: Customizing the user experience and tracking their sports history
  • Payment Processing: Secure handling of subscriptions or reservations
  • Security Enhancement: Preventing fraud and impersonation and protecting sports communities
  • User Support: Quickly and effectively responding to inquiries and issues
  • Marketing: Informing users about offers, new activities, and events
  • Legal and Regulatory Compliance: Complying with laws and responding to legal requests

Data Sharing and Disclosure

We may share your data with the following parties as needed:

  • Technology service providers (payments, notifications, analytics)
  • Activity partners (clubs, coaches, event organizers)
  • Legal authorities when required by law
  • Marketing partners with your consent
  • We confirm that we do not sell your personal data to any third party.

Data Retention Period

We retain your data only for the necessary period:

  • Account data: Until you request account deletion
  • Transaction records: Up to 10 years for regulatory and financial purposes
  • User support: Up to 3 years after the last interaction
  • Location data: Up to one year, unless required otherwise for security purposes

Data Protection

We implement strict measures to protect your data, including:

  • Data encryption during processing
  • Secure storage of sensitive records
  • Internal access restrictions and access monitoring technologies
  • Regular security audits

Data Breach Management

In the event of a data breach:

  • Affected individuals will be notified within 72 hours of discovery
  • Immediate corrective actions will be taken
  • Full support will be provided to affected users

User Rights

You have the right to control your data, including:

  • Accessing the data we hold
  • Modifying inaccurate information
  • Deleting data when there is no legitimate need to retain it
  • Restricting processing under certain conditions
  • Objecting to processing for marketing purposes

You can exercise these rights by contacting us via email or through your account settings within the app.

Cookies

We use cookies for several purposes:

  • Essential cookies: to ensure the platform functions properly
  • Analytics cookies: to understand user behavior and improve services
  • Marketing cookies: to display personalized content based on your preferences

You can manage these cookies via your browser or app settings.

Privacy Policy Updates

We may periodically update this policy. Users will be informed of any significant changes through in-app notifications or the registered email.

Contact Information

For inquiries or feedback related to the privacy policy, you can contact us at: support@212sports.app