Terms and Conditions

Last updated April 24, 2025

Introduction

Welcome to the 212Sports application, the digital platform that empowers individuals to discover, create, and book sports activities, and to connect with clubs, coaches, and other users in a social sports environment. By using the 212Sports services, you agree to be bound by the terms and conditions outlined below. Please read these terms carefully, as continued use of the application constitutes explicit acceptance of them and any future updates.

Definitions

  • User: Any natural person using the application to discover, create, book, or participate in sports activities.
  • Club/Partner: Any legal entity or individual offering sports activities through the application.
  • 212Sports: A technology platform acting as a digital intermediary connecting users with clubs, coaches, and event creators in a sports context, offering interactive tools and support services.
  • Event Creator: Any user (individual, club, or coach) who creates a public or private sports activity through the platform.
  • Activity: Any event or sports session that can be created or booked through the application by any participating party.
  • Sports Companion: Another user matched with you based on shared activity types and sports interests.

Acceptance and Use

  • By using the application, you acknowledge and accept these terms unconditionally.
  • The platform must not be used for any illegal purpose or one that violates ethical standards.
  • Each user, club, and coach is responsible for the accuracy of the information they provide.
  • 212Sports reserves the full right to suspend or terminate any account that violates these terms.

Terms of Use

For Users

  • Users must be at least 16 years of age. Users under 16 may only use the platform with the express consent and supervision of a legal guardian.
  • Users agree to interact with clubs and coaches in a respectful manner and to comply fully with the terms and conditions of each activity.
  • Users may create public or private activities and may request to participate in activities created by others, subject to the relevant conditions and approval.
  • The use of the platform for any unauthorized commercial purpose, unlawful activity, or abusive behavior is strictly prohibited.
  • Account sharing with third parties is strictly prohibited. Each account must be used exclusively by the registered individual.

For Clubs and Partners

  • Clubs and partners agree to deliver sports activities with a high standard of quality and professionalism.
  • Clubs and coaches are authorized to create and publish activities for user participation, subject to platform approval if required.
  • The organizing party bears full responsibility for the organization, safety, and communication related to its activities.
  • Clubs and partners are solely responsible for compliance with all applicable local laws and regulations, including but not limited to health and safety standards, tax obligations, and participant insurance requirements.
  • 212Sports reserves the right to monitor and assess the performance of published activities and to evaluate the quality of the participant experience.

For Coaches

  • All coaches must be duly qualified and possess any licenses, certifications, or authorizations required by applicable law to conduct training sessions.
  • Coaches are permitted to create and publish activities on the platform, in accordance with the platform’s guidelines and applicable terms.
  • Coaches bear full and exclusive responsibility for the physical and emotional well-being of participants during training sessions.
  • 212Sports disclaims any and all liability for the conduct, actions, or omissions of coaches during or outside of activities facilitated through the platform.

Between Users

  • Users may interact with one another, form sports-based social connections, and engage in group chat rooms related to activities, subject to the community standards established by 212Sports.
  • All users must respect the privacy and personal boundaries of others. The use of the platform to harass, threaten, or promote any unauthorized products, services, or activities is strictly prohibited.

Services and Responsibilities

  • 212Sports is a digital platform designed to foster sporting connections and facilitate access to sports activities and events by connecting users with clubs, coaches, event organizers, and other users.
  • The platform offers a range of features, including:
    • Discovering, creating, or booking sports sessions and activities.
    • Joining events organized by third parties (users, clubs, coaches, or event organizers).
    • Allowing clubs to directly sell tickets, create events, promote them, and publish related media (photos, videos, or memories).
  • 212Sports acts strictly as a technological intermediary and is not a direct party to any activity facilitated through the platform. Therefore:
    • 212Sports assumes no contractual or legal liability regarding the quality, safety, or execution of any activities or services provided by third parties (such as clubs or coaches). However, the company may enter into commercial partnership agreements with certain parties to define content management, platform integration, or commission mechanisms, without constituting a direct responsibility for the sports activities themselves.
    • 212Sports does not guarantee the quality, outcome, safety, or legality of any activity and disclaims all legal responsibility for injuries, incidents, or losses arising from participation.
    • 212Sports does not provide any form of insurance coverage for users or partners.
  • Each party (user, partner, coach, or event organizer) is solely and fully responsible for:
    • The accuracy of the information they provide.
    • The legality of the activities or services they organize or promote.
    • Compliance with all applicable laws and regulations.
  • Users bear sole responsibility for any invitations, communications, or content they create or share on the platform. 212Sports reserves the right to take appropriate measures in cases of misuse or abuse.

Social Interactions and Relationships

  • 212Sports allows users to engage in social interaction within a professional sports environment through various means:
    • Friends: Sending and receiving friend requests and communicating.
    • Sporties: A connection automatically established upon mutual confirmation of willingness to play together again.
    • Following Clubs: Receiving updates and recommended events from followed clubs.
  • Communications are permitted solely for sports-related purposes. Any use of the platform for personal or non-sport-related communication is strictly prohibited.

Payments and Fees

  • All payments are made through secure methods within the app.
  • The user is responsible for any cancellation or late change fees.
  • Partners and coaches receive monthly reports on payments and are required to comply with tax obligations.
  • 212Sports retains an agreed-upon percentage from each transaction as a service fee.

Cancellation and Refund Policy

  • The cancellation policy varies depending on the type and conditions of the activity and is displayed before booking.
  • 212Sports reserves the right to accept or decline refund requests based on the specific case.
  • Users are encouraged to communicate directly with partners to resolve disputes related to cancellations.

Privacy and Data Protection

  • 212Sports is committed to protecting your data in accordance with Moroccan data protection laws.
  • Your data may be used to improve service delivery or personalize content and recommendations.
  • See the full Privacy Policy for more details.

Dispute Resolution

  • The parties shall make reasonable efforts to resolve any dispute arising between the user and the coach or club through amicable means.
  • In the event that an amicable resolution cannot be reached, the dispute may be referred to the competent judicial authorities as determined by applicable law.
  • 212Sports shall not be held liable for disputes arising between users or between users and partners, unless such disputes demonstrably impact the safety, integrity, or operation of the platform's ecosystem. In such cases, 212Sports reserves the right to take appropriate administrative action.

Prohibited Conduct

The following actions are strictly prohibited and may result in the suspension or termination of a user’s account, without prior notice:

  • Using the platform for purposes unrelated to sports or physical activities.
  • Publishing or distributing content that is offensive, discriminatory, incites violence, or is otherwise unlawful or inappropriate.
  • Engaging in harassment, abuse, or exploitation of other users, or misusing interaction features provided by the platform.
  • Creating fictitious activities or providing false or misleading information.
  • Manipulating ratings, reviews, or any user-generated content in a fraudulent or deceptive manner.
  • Engaging in any behavior intended to circumvent platform rules or exploit system vulnerabilities.

212Sports reserves the right to investigate and take disciplinary action at its sole discretion, including but not limited to account suspension, termination, or reporting to relevant authorities.

Intellectual Property

  • All rights related to the platform, including but not limited to its content, design, structure, and underlying technology, are the exclusive property of 212Sports or its licensors, and are protected under applicable intellectual property laws.
  • No portion of the platform may be copied, reproduced, distributed, modified, or otherwise exploited for commercial purposes without the prior written consent of 212Sports.

Activities and Events

  • Users, clubs, coaches, or event organizers may create and organize sports sessions or related events through the platform.
  • Each organizer is solely responsible for providing accurate information and ensuring the safety of all participants.
  • Users are strongly advised to verify all event details prior to participation.
  • 212Sports reserves the right to cancel or modify any activity or event when deemed necessary for operational or safety reasons.

Amendments to the Terms

  • 212Sports reserves the right to amend these terms and conditions at any time without prior notice.
  • Users will be notified of any material changes via the mobile application or registered email address.
  • Continued use of the platform after changes have been made constitutes implicit acceptance of the updated terms.

Termination of Account and Service

  • Users may request the deletion of their account at any time via the settings section of the application.
  • 212Sports reserves the right to suspend or terminate any user account, without prior notice, in the event of a breach of these terms.
  • All outstanding financial obligations must be settled before an account can be permanently deleted.

Applicable Law

  • These terms and conditions are governed by the laws of the Kingdom of Morocco.
  • Any disputes arising from or related to these terms shall be submitted to the competent courts within the Kingdom of Morocco.

Disclaimers of Liability

  • The services are provided "as is" without any express or implied warranties of any kind.
  • 212Sports shall not be held liable for any damages resulting from the use or misuse of the platform.
  • 212Sports does not guarantee the accuracy of any content or descriptions published by partners or coaches.
  • The platform shall not be held responsible for:
    • Individual or group behavior during or outside activities.
    • Injuries or damages resulting from participation in any activity.
    • Disputes between users or between users and third parties.
    • Loss of data or technical malfunctions.
    • Any communications or relationships conducted for non-sporting purposes.
  • By using the platform, you acknowledge your personal responsibility and agree to these terms.

Support and Inquiries

For any inquiries, reports, or technical support, please contact us via: